TERMS & CONDITIONS
1.0 CUSTOM ORDERS
A once off AU$35.00 - AU$85.00 artwork set-up fee applies to all new orders. This fee is subject to quantity, complexity, file format and shape of product. This fee will be waived on repeat orders of the same artwork. Artwork setup fees will be confirmed at sight of artwork and product\s.
All custom orders require payment to be made upfront, unless otherwise agreed in writing. Work | processing of orders will only commence on receipt of payment and approved artwork.
See file format requirements in Section 2.0 below.
All artwork including revisions are to be signed and dated by the Customer.
It is the responsibility of the Customer to ensure correct spelling, fonts and artwork set-up. Every effort is made to ensure accuracy on behalf of the Customer however, Treehouse Craft Shed takes no responsibility for incorrect spelling, dates and artwork set-up once signed off.
All artwork is hand applied hence a 2mm variance in application is considered acceptable.
NOTE : We DO NOT detach labels or clean glue from bottles, jars or any product that requires label removal. This will be quoted as extra on request.
1.1 Custom Re-Purposed Products
This refers to re-purposed products from our (TCS) product range. Customers either use Treehouse Craft Shed’s current artwork or the customer provides their own artwork in a format as described in Section 2.0 below.
Terms and Conditions apply as laid out in Section 1.0 above. As we work with re-cycled products it may not always be possible to obtain an identical item as seen across our Website or Social media pages. Substitute materials will be used from time to time. Artwork design variations may be present.
1.2 Custom Personal Products
This refers to items supplied to Treehouse Craft Shed by the customer for customisation. Customers either use Treehouse Craft Shed’s current artwork or the customer provides their own artwork in a format as described in Section 2.0 below.
Terms and Conditions apply as laid out in Section 1.0 above.
The Customer is responsible for the dispatching and collecting of their product/s to and from our facility in Rostrevor.
Due to the nature of glass, precautions are in place to work safe and avoid breakage. In the event of breakage, the customer will not be charged for services. However, the customer accepts the risk of possible breakage and Treehouse Craft Shed recommends personal insurance on products deemed of value.
From time to time samples may be required for testing purposes. It is the responsibility of the Customer to dispatch their product/s to our facility in Rostrevor.
2.0 ARTWORK FILE FORMATS
It is the responsibility of the customer to supply custom Artwork in the following formats:
(AI) Adobe Illustrator
(EPS) Encapsulated Postscript
(PDF) Portable Document Format or similar Graphic Design format
Should other formats be supplied (e.g. JPEG) additional artwork fees may apply.
3.0 DEVICE SCREEN COLOUR
Due to device screen colour set-ups – differences in image colour and quality may be noticeable when receiving image proofs or samples. Treehouse Craft Shed is not liable for image colour differences on devices.
All payments are required prior to delivery | collection unless otherwise stated in Sections 1.0 – 1.3 above.
All prices are in Australian Dollar. We accept Visa and Mastercard credit cards. Payment can also be made via bank transfer.
COD payments are only accepted on pick-up of non-customised orders by prior arrangement.
NOTE : Non-stocked | custom made orders will only be created and shipped once your payment has been cleared.
All quotes are valid for 30 days from date of submission.
6.0 SHIPPING AND DELIVERY
We ship within Australia only. For stocked items, please allow up to 3 business days for us to prepare your product for shipment. Allow an additional 3 - 10 business days for delivery within Australia, subject to location.
For non-stocked | custom made products please allow up to 7 - 10 business days for us to create and prepare your product ready for shipment and an additional 3 - 10 business days for delivery. Non-stocked | custom made orders will only be created and shipped once your payment has been cleared.
We ship with Sendle Courier. Sendle include insurance for lost in transit but do not allow for damaged or broken goods. Due to the nature of the product it is highly recommended that you request insurance be put in place. We are not responsible for broken or lost goods in transit.
Collections may be made by prior arrangement from our facility in Rostrevor, South Australia. Please note, unpaid products which are not collected after 30 days will be sold to reclaim costs.
We are not able to accept returns or offer refunds however; at Treehouse Craft Shed we strive to meet our customers’ needs so should you have any problems with your purchase we will gladly assist.
Treehouse Craft Shed’s Terms and Conditions are subject to change at any time.